kb111 Privacy Policy

1. Introduction & Scope

This Privacy Policy ("Policy") describes how kb111 ("we", "us", "the Platform", "kb111") collects, processes, stores, and shares personal data in connection with the operation of the kb111 website at kb111.net and all associated gaming and betting services.

This Policy applies to all individuals who register an account with kb111, visit the kb111 website, place bets, play casino games, or otherwise interact with any kb111 service. By using kb111, you acknowledge that you have read and understood this Policy and consent to the collection and use of your data as described herein.

This Policy should be read alongside our Terms & Conditions and Responsible Gaming Policy. Capitalised terms not defined in this Policy have the meanings given to them in the Terms & Conditions.

2. Data Controller

For the purposes of this Policy, kb111 acts as the data controller for all personal data collected through the platform. As data controller, kb111 determines the purposes for which and the means by which personal data is processed.

If you have any questions or concerns about how your data is handled, you may contact our data team at [email protected]. All data-related enquiries will be acknowledged within 5 business days.

3. What Personal Data We Collect

kb111 collects the following categories of personal data from players and visitors:

• Identity Data: Full name, date of birth, gender, CNIC or passport number, and nationality as provided during registration or KYC verification;
• Contact Data: Email address, Pakistani mobile number, and residential address (city, province);
• Financial Data: Payment method details (JazzCash/Easypaisa account number, bank account details), transaction history, deposit and withdrawal records, and wallet balances;
• Account Data: Username, encrypted password, account preferences, login timestamps, and session history;
• Gaming Data: Bet history, game session records, wagering patterns, bonus usage, and win/loss history;
• Technical Data: IP address, device type, operating system, browser type and version, screen resolution, and network type;
• Usage Data: Pages visited, features used, time spent on specific game sections (cricket betting, slots, Mines Grand, live casino), click patterns, and navigation paths;
• KYC Documentation: Copies of government-issued identity documents and proof of address submitted for account verification;
• Communications Data: Records of interactions with kb111 support, including chat transcripts and email correspondence.

4. How We Collect Your Data

kb111 collects personal data through the following means:

• Direct submission: When you register an account, complete KYC, make a deposit or withdrawal, contact support, or update your profile;
• Automated collection: Through cookies, server logs, and analytics tools that automatically record technical and usage data when you visit the kb111 website or use the platform;
• Third-party providers: From payment processors (JazzCash, Easypaisa, HBL, UBL, Meezan Bank, Bank Alfalah) in connection with transaction verification; from identity verification services used for KYC compliance; and from fraud detection partners.

5. Purposes & Legal Basis for Processing

kb111 processes personal data only where there is a lawful basis to do so. The primary purposes and corresponding legal bases are as follows:

• Contract performance: To create and manage your kb111 account, process deposits and withdrawals, settle bets, and deliver the services you have registered for;
• Legal obligation: To comply with KYC and anti-money laundering (AML) requirements, including identity verification, transaction monitoring, and record-keeping obligations applicable to gaming platform operators;
• Legitimate interests: To detect and prevent fraud, unauthorised access, and account abuse; to improve platform performance and game content; to analyse usage patterns for product development; and to manage responsible gaming obligations;
• Consent: To send marketing communications, promotional offers, and personalised content where you have opted in. You may withdraw consent at any time by contacting support or updating your notification preferences in your kb111 account dashboard.

6. Payment Data & Financial Information

All financial transactions on kb111 are processed in Pakistani Rupees (PKR) through local payment partners including JazzCash, Easypaisa, HBL, UBL, Meezan Bank, and Bank Alfalah. kb111 does not store complete payment credentials (such as full bank account numbers or JazzCash PINs) on its own servers. Payment data is transmitted directly to the relevant payment processor over encrypted connections.

Transaction records — including deposit amounts, withdrawal requests, timestamps, and method used — are retained for a minimum of five years in accordance with standard financial record-keeping practices. These records may be used in the event of a dispute, fraud investigation, or regulatory enquiry.

kb111 conducts transaction monitoring as part of its AML obligations. Unusual transaction patterns may trigger a manual review and, in certain circumstances, a request for additional documentation before processing is completed.

7. Cookies & Tracking Technologies

kb111 uses cookies and similar tracking technologies to operate core platform functionality, analyse usage behaviour, and personalise the player experience. The categories of cookies used include:

• Essential cookies: Required for the kb111 platform to function. These include session cookies that keep you logged in and security tokens that protect against cross-site request forgery. These cannot be disabled without breaking the platform;
• Analytics cookies: Used to understand how players navigate kb111 — which games are most played, where users drop off in the registration flow, and how the mobile interface performs on different devices and networks;
• Preference cookies: Store your platform settings such as language preferences and display configurations;
• Marketing cookies: Used only where you have consented to receive personalised promotions. These track which promotional offers you have seen and interacted with.

You may manage cookie preferences through your browser settings. Note that disabling essential cookies will impair your ability to use the kb111 platform, including the ability to complete the kb111 login process.

8. Data Sharing & Third Parties

kb111 does not sell personal data to third parties. Data may be shared with the following categories of recipients only where necessary and under appropriate data protection agreements:

• Payment processors: JazzCash, Easypaisa, and banking partners receive transaction data necessary to process deposits and withdrawals;
• KYC & identity verification providers: Third-party services used to verify identity documents submitted during account verification;
• Game content providers: Licensed game studios providing slot, live casino, and instant-win content may receive anonymised session data for game performance analytics;
• Fraud prevention services: Specialised providers that help kb111 detect account abuse, bot activity, and financial fraud;
• Legal and regulatory authorities: Where kb111 is required by law, court order, or regulatory directive to disclose data — including in cases of suspected money laundering or criminal activity.

All third-party processors engaged by kb111 are contractually bound to process data only for specified purposes and to maintain appropriate security standards.

9. Data Retention

kb111 retains personal data for as long as necessary to fulfil the purposes outlined in this Policy, or as required by applicable law. Specific retention periods include:

• Account data: Retained for the duration of your account and for a minimum of 5 years following account closure;
• Transaction records: Retained for a minimum of 5 years from the date of the transaction;
• KYC documentation: Retained for a minimum of 5 years following completion of verification or account closure;
• Support communications: Retained for 3 years from the date of the communication;
• Cookie and usage data: Typically retained for 90 days unless required longer for specific analytical purposes.

Upon expiry of the relevant retention period, data is securely deleted or anonymised such that it can no longer be linked to an individual player.

10. Data Security

kb111 implements industry-standard technical and organisational security measures to protect personal data against unauthorised access, loss, destruction, or disclosure. These include:

• TLS (Transport Layer Security) encryption for all data transmitted between your device and kb111 servers;
• Encryption of sensitive stored data including passwords (stored as salted hashes, never plain text) and financial identifiers;
• Access controls limiting personal data access to authorised kb111 staff on a need-to-know basis;
• Regular security testing and vulnerability assessments of the kb111 platform infrastructure;
• Automatic session timeouts that protect your account if you leave it unattended.

Despite these measures, no internet-based platform can guarantee absolute security. In the event of a data breach that is likely to result in a high risk to your rights and freedoms, kb111 will notify affected players without undue delay.

11. Your Rights

As a kb111 player and data subject, you have the following rights in relation to your personal data. To exercise any of these rights, contact kb111 at [email protected]:

• Right of access: Request a copy of the personal data kb111 holds about you;
• Right to rectification: Request correction of inaccurate or incomplete personal data;
• Right to erasure: Request deletion of your personal data, subject to kb111's legal retention obligations (note that transaction and KYC records may need to be retained regardless);
• Right to restriction: Request that kb111 temporarily restrict processing of your data while a dispute is under review;
• Right to data portability: Request a machine-readable copy of data you have directly provided to kb111;
• Right to object: Object to processing carried out on the basis of legitimate interests, including direct marketing;
• Right to withdraw consent: Where processing is based on consent, withdraw that consent at any time without affecting the lawfulness of prior processing.

kb111 will respond to all rights requests within 30 days of receipt. Where a request is complex or involves a large volume of data, an extension of up to an additional 60 days may apply, with prior notification to you.

12. Children's Privacy

kb111 does not knowingly collect personal data from individuals under the age of 18. Our platform is strictly age-restricted and we have implemented registration controls and KYC procedures to enforce this. If kb111 becomes aware that personal data has been collected from a minor, that data will be deleted immediately and the associated account closed. If you believe a minor has registered on kb111, please contact us at [email protected] immediately.

13. Changes to This Policy

kb111 may update this Privacy Policy from time to time to reflect changes in data practices, legal requirements, or platform functionality. Material updates will be communicated to players via the email address registered on their account, or via a prominent notice on the kb111 website. The "Last updated" date at the top of this page will always reflect the most recent revision. Continued use of kb111 following notification of changes constitutes acceptance of the revised Policy.

14. Contact Us

For any questions, concerns, or data subject rights requests related to this Privacy Policy, please contact kb111: